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All sales from Sitting Bull Publications, LLC are subject to the following customer service policies. Please read this information before contacting us about problems with your order.

Mature Content

Sitting Bull Publications, LLC books/media contain adult material and sexual situations not suitable for reading by minors. Please keep your electronic books/media safe from underage readers.

Downloading a Book

All downloads are NOW provided in a ZIP format for security and faster download times. You will need to UNZIP these files using one of the FREE EXPANDER utilities below.

Option 1 for 32 bit Windows - Free Expander utility for Windows computers

Option 2 for 64 bit Windows - Free Expander utility for Windows computers

Option 3 for Macs - Free Expander utility for Mac computers

Go ahead and download them NOW, even if you do not plan to purchase right away. Disregard If you already have one of these or a similar utility.

After you place your order, a link to download your books/media will be displayed on the Thank You page. This link will also be sent to you via e-mail. For security reasons, the links will expire after 48 hours, so download your books promptly. If a link expires before you download the book, write to info@sittingbullpublications.com with your order number and we'll assist you. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Didn't receive the e-mail? Some e-mail services may put mail from unrecognized senders in a "Spam" or "Bulk Mail" folder. Make sure your e-mail service is set to accept mail from Sitting Bull Publications, LLC, particularly noreply@sittingbullpublications.com. You may need to add our e-mail address to your address book, or to modify the settings of your spam filter. If your order is less than 48 hours old, you can also access the download link by going to "My Account" and checking your order status.

In the unlikely event you have technical problems while downloading a book/media, contact us at technical@sittingbullpublications.com. Include your full name, your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Exchanges

If you ordered a format that doesn't work on your device, write to support@sittingbullpublications.com. Include your order number, the name of the book/media you ordered, and the format you intended to order or the brand of device you own. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Please choose your format carefully when ordering books/media. Exchanges due to format incompatibility will only be made once per customer. For help choosing the correct format, see the Frequently Asked Questions page.

Please note that Sitting Bull Publications, LLC cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.

Replacements

Books/media purchased from Sitting Bull Publications, LLC may only be downloaded once. Please keep a backup of your electronic books in a secure location, safe from underage readers. Sitting Bull Publications, LLC is not responsible for books that are lost due to hard drive failure, equipment failure, accidental deletion, or other losses.

Defective Merchandise

If a book/media appears defective, try downloading the book again. Log in to your account by clicking "My Account" in the site footer, then click "View my order history."

If you continue to experience problems, contact us at support@sittingbullpublications.com.   Include your full name, the title of the book, your order number, and a description of the problem. Please note that replacements will only be issued in the original format you ordered. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Sitting Bull Publications, LLC cannot guarantee that our books/media will transfer to proprietary handheld devices that we do not manufacture.

Refunds

Customer satisfaction is very important to us. However, the nature of electronic books/media makes returns problematic, as we cannot ensure that the returned merchandise is removed from all storage media. At the present time, Sitting Bull Publications, LLC will not issue refunds for electronic books/media.

However, your feedback is important to us. If you are dissatisfied with your purchase for any reason, write to support@sittingbullpublications.com. We'll do what we can to resolve your problem. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

Sitting Bull Publications, LLC Books in Print

Sitting Bull Publications, LLC publishes selected titles in paperback form. However, we do not sell these books directly to consumers. For a list of our print books, click "Books in Print" on the Merchandise menu. Sitting Bull Publications, LLC books can be ordered from any retail bookseller, including Amazon.com.

A Note About Copyright

In accordance with the copyright laws of the United States of America, books from Sitting Bull Publications, LLC may not be shared with other readers in any format, including file sharing, printing, or re-selling by individual purchasers. Please respect our authors and their work; don't trade or share books illegally.

Sitting Bull Publications, LLC aggressively pursues valid claims of copyright infringement. To report suspected violations, contact us at info@sittingbullpublications.com.

Contact Customer Service

If you have questions about these policies or about your order, write to support@sittingbullpublications.com. Include your full name, order number, and a description of the problem you're experiencing. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.

You may also find answers to your questions on the Frequently Asked Questions page.